1 – Definitions and interpretations
a) In the statement of these terms and conditions, the following terms shall have the meanings set out below:
« We », « us », « our » « Company » and « https://secure.arhon.org » mean or refer to ARHON CONCEPT AG, a company registered in Basel under number CHE-493.917.313 and whose registered office is at the following address: c/o Balfina AG – Lange Gasse 90 – 4052 Basel -SWITZERLAND.
« Hotelier » or « supplier » means a hotel or agent representing a hotel or several hotels supplying https://secure.arhon.org; and
« You », « your », « your » means or refers to the person opening an account with us and / or making a reservation through us using our website or by contacting our call center.
b) In the statement of these terms and conditions (except where the context otherwise provides):
– Clause headings appear in this text for the sake of convenience and in no way affect the interpretation of this Agreement;
– The use of the singular includes the plural and vice versa; and
– The use of a genre includes other genres.
c) Your use of our website and any bookings that you make through us as the booking center are subject to the following terms and conditions that we may change at our sole discretion and at any time. You agree to be bound by the terms and conditions that are in effect at the time your booking is made.
2 – General terms and conditions
a) The information, software, products and services that are published on this website may contain inaccuracies or typographical errors, and ARHON CONCEPT AG and its suppliers will not be responsible for any such inaccuracies relating to, among other things, the elements following:
– the photos of the hotel;
– the property of the hotel;
– product descriptions; or
– lists of hotel facilities and facilities published on the website.
b) The hotel ratings published on the website are provided for information purposes only and therefore ARHON CONCEPT AG can not guarantee the accuracy of the ratings and they may change from time to time. If you rely on these rankings, you do so at your own risk.
c) ARHON CONCEPT AG may make improvements and / or changes to its website at any time. ARHON CONCEPT AG and its suppliers make no warranties regarding the suitability of the information, software, products and services contained on this website for any purpose, and the inclusion or offer of sales of products and services on this website. Website does not constitute a promotion or recommendation of the products and services in question from ARHON CONCEPT AG and its suppliers. All information and all software, products and services are provided « as is » and without warranty of any kind. ARHON CONCEPT AG and its suppliers disclaim all warranties and conditions with respect to such information, software, products and services, including all implied warranties and conditions of sale, to the fullest extent permitted by law.
d) The suppliers of ARHON CONCEPT AG are independent contractors and not agents or employees of ARHON CONCEPT AG. ARHON CONCEPT AG is not liable for any acts, errors, omissions, warranties, breaches or negligence, or for any loss, damage, bodily injury, death, property damage or other damages that would arise as a result of any act or omission of a supplier.
e) ARHON CONCEPT AG and its suppliers have no responsibility and will not make any refund in case of delay, cancellation, overbooking, strike, force majeure (see clause 11. a) below) or other causes beyond their control.
f) By offering hotel bookings in foreign countries, ARHON CONCEPT AG does not guarantee that travel to these destinations is safe. As a result, ARHON CONCEPT AG can not be held responsible for any loss or damage that you may incur when traveling to such destinations.
We strongly advise you to check, for any country you wish to visit, the travel warnings issued by your government and to take the necessary precautions.
ARHON CONCEPT AG can not be held responsible for any damage caused by a passport, visa or any other document necessary for your stay. We recommend that you consult the embassies, consulates and / or visa departments of your country of origin. It is your responsibility to obtain all the necessary documents for your trip.
g) The tax charge applied to hotel transactions of ARHON CONCEPT AG is a recovery of all the applicable tax charges on these transactions (in particular but not exclusively sales and residence taxes, taxes on the rooms of hotel, excise duty) that ARHON CONCEPT AG pays to its suppliers for your travel arrangements. The tax and the applicable rate can vary considerably depending on the destination. The tax costs paid by ARHON CONCEPT AG to the supplier may differ from the tax recovery charge according to the rates, and from the taxation in force at the time of actual use of the hotel by the customer, and ARHON CONCEPT AG is not required to report to you or to reimburse you for differences that may arise in this regard.
h) The accuracy of exchange rates published on our site is neither verified nor guaranteed by ARHON CONCEPT AG and these rates are provided for information purposes only. These rates are not updated daily and actual rates may vary.
i) ARHON CONCEPT AG debits your credit card, debit card or Paypal account (if applicable) in the currency indicated on the page dedicated to the payment and does not bear the costs of the exchange commissions invoiced by your bank. To avoid any misunderstanding, it is stated that ARHON CONCEPT AG will not refund such commissions to your credit card, your debit card or your Paypal account.
j) The information, software, products and services published on this site may contain inaccuracies or errors, including price errors. In particular, ARHON CONCEPT AG and the affiliates of ARHON CONCEPT AG do not guarantee the accuracy and accept no liability for errors or inaccuracies in the information and description of the hotel and other travel products and services presented on this site (including, but not limited to, price, photos, list of hotel amenities, general product descriptions, etc). In addition, ARHON CONCEPT AG expressly reserves the right to correct price errors on our website and / or on-demand or confirmed bookings made with an incorrect price. In such a case, if available, we offer you the possibility to keep your booking at the correct price or we will cancel your reservation without penalty. It is the responsibility of the hotel chain and / or individual property to ensure that the photos displayed correspond to reality. ARHON CONCEPT AG is in no way responsible for any inaccuracies concerning the photographs.
3 – Booking conditions
a) Your reservation will be confirmed and final only after the receipt of your payment and after we have sent you the confirmation by e-mail with your voucher. The reservation will be considered as confirmed on the date and time when ARHON CONCEPT AG sends you its confirmation. However, in the event of a reservation request, our customer service team will process your request, and your reservation will only be confirmed upon receipt of a confirmation and an exchange voucher sent by e-mail by our customer service department.
b) ARHON CONCEPT AG can not be held responsible for any errors in the data you provide to us on our website (including but not limited to errors in e-mail address, phone number, travel dates and destination).
4 – Payment of reservations
a) Thanks to the payment provider we use, ARHON CONCEPT AG accepts different payment methods: Amex, Visa, Mastercard, debit or credit card.
b) If you have opted for a non-cancellable or cancellable price payable immediately, you must pay the total amount of the reservation without the tourism taxes. ARHON CONCEPT AG will debit your credit card for the total amount due at the time of booking and confirmation, the tourist tax being linked to your presence at the hotel you will pay this fee the day of your arrival at the hotel. You must pay the booking in full. ARHON CONCEPT AG will debit your credit card the full amount due at the time of booking and confirmation.
In some cases your booking may be confirmed without immediate payment. Your bank details are then registered by the payment provider to allow the provider to trigger a payment later if necessary, especially when you arrive or leave the hotel or in case of no-show *. Make sure your payment method is valid and that your account is sufficiently provisioned at the date of payment. If your credit card can not be charged for any reason, you can pay the remaining balance using another card, or opt for a different method of payment. If payment is not authorized on time, the reservation will be canceled.
You authorize ARHON CONCEPT AG to make bookings up to the total amount of bookings and to debit your account accordingly. You agree that ARHON CONCEPT AG’s payment service providers will store your payment details securely, and that ARHON CONCEPT AG will then use them for subsequent payments or refunds related to your booking. By submitting your reservation request, you authorize ARHON CONCEPT AG to organize the hotel reservations on your behalf, as well as to make the payment with the hotel providers.
When making payments online via ARHON CONCEPT AG, you will not pay for the room or service indicated on the ARHON CONCEPT AG voucher directly with the hotel. Only bookings with payment at the hotel will allow you to pay your reservation once you arrive at the hotel. These two payment options are clearly indicated during the booking process.
c) ARHON CONCEPT AG reserves the right to delegate all or part of the management of electronic payment data collection (Visa, Mastercard) to its subsidiaries or any other third-party payment service provider.
d) If the hotel you have chosen is not available and we provide you with a replacement option, your credit card will only be charged if you accept the new hotel or rate. If you do not accept the replacement option, your account will not be charged by ARHON CONCEPT AG.
e) Depending on the method of payment, ARHON CONCEPT AG may apply a fee (hereinafter referred to as the « payment fee »). ARHON CONCEPT AG does not charge a fee for payment by VISA or MasterCard issued in Europe.
f) ARHON CONCEPT AG reserves the right to use payment service providers located outside your area of residence. ARHON CONCEPT AG informs you that your bank is therefore likely to treat the transaction as international and may therefore charge additional processing fees.
All payment charges applied by the issuing bank, including those applied in the event of an international transaction, may be reimbursed by ARHON CONCEPT AG only in the following circumstances:
– The « reservation of a hotel located in the area of residence » is defined according to the following two cumulative criteria:
– The reservation has been settled in the currency of your country of residence AND
– The hotel you have booked is located in your country of residence.
As part of your « hotel reservation located in the area of residence, » ARHON CONCEPT AG undertakes, upon express request and on presentation of the necessary supporting documents (in particular but not exclusively: the copy of your passport, your permit of stay and international transaction receipt) to make the following refunds:
– For Switzerland, there is no particular deadline to apply for the reimbursement of expenses related to international banking transactions taken by your bank
– For all other countries, the refund is limited to the payment fees initially applied and must be requested within 90 days from the date of booking.
g) ARHON CONCEPT AG acts as a service intermediary. Only the supplier is authorized to draw up an invoice with VAT.
5 – Room categories published on our website
The following room descriptions and other descriptions on the ARHON CONCEPT AG website will have the following meanings:
• Room for one person:
A bed of one person. Room designed for one person.
• Double room with twin beds:
Two single beds. Room designed for two people.
• Double room: A bed of two people.
Room designed for two people.
• Room for three people:
Twin beds or bed for two people plus an extra bed, or two beds for two people.
Most hotels do not have a large bed for each occupant in their rooms for three people.
• Twin room or double room for single occupancy:
Two single beds or one double bed in the same room that will be occupied by one person.
• Room for four people:
Twin beds or bed for two people plus extra beds, or two double beds.
Most hotels do not have a large bed for each occupant of their rooms for four people. • Room with twin beds or one double bed plus one cot:
Bedroom with twin beds or a double bed plus a cot for a child aged 2 to 12 years old. • Cradle: Suitable for a child under two years old
6 – Supplements and equipment
a) You must pay directly to the hotel and always before your departure from it for all the extras incurred (such as incidental charges, meals, meal supplements, minibar, dry cleaning and laundry).
b) Outdoor pools are usually only open during the summer period. Access to an outdoor pool or other hotel facility is subject to the hotel’s own terms and conditions. To avoid any misunderstanding, it is stated that ARHON CONCEPT AG can not under any circumstances be held responsible when you do not have access, for any reason, to a hotel facility (whether or not it is mentioned on the website of ARHON CONCEPT AG) when you stay at this hotel.
c) Some hotels, some suppliers and some properties reserve the right to ask for a deposit upon check-in. This down payment is at the initiative of the hotel / provider / property regardless of ARHON CONCEPT AG and is therefore not included in the final price paid on our website when booking.
7 – Cancellation Policy – No Show – Amendments
a) When you fill out the online booking form, the rules applied by the hotel regarding cancellation of the reservation are displayed. These rules vary from hotel to hotel and depend directly on your arrival date; you must read carefully each of them. Some bookings are non-refundable under any circumstances and can not be canceled after booking. Please read the specific cancellation policies provided by each hotel and published on the website as well as e-mails sent to you regarding your booking.
b) ARHON CONCEPT AG makes no refund in case of late check-in, early check-out or no-show at the hotel.
c) You may make changes to your booking if it is not subject to a no-refund rule under the terms and conditions of the hotel and / or the ARHON CONCEPT AG website. Any modification applied to a « refundable » booking will be subject to an administration fee indicated at the time of booking. Please note that in some cases you may be charged for cancellation fees in accordance with the hotel’s cancellation policy, if the change is made after a certain date or falls under an exception.
d) In order to change the dates of your booking, please log in to your ARHON CONCEPT AG account and use the « Change my dates » form. For any other type of modification, please use the « Send a message » form. Our customer service will come back to you with a detailed answer within 24 hours. Unmodified bookings through ARHON CONCEPT AG will be subject to charges equal to the total booking time.
e) If a confirmed reservation becomes unavailable before the date of your arrival at the hotel, ARHON CONCEPT AG will offer you a full refund. When we are notified in advance, we will contact you by email. However, if on arrival at the hotel where you made your original reservation, the property is closed, overbooked or undergoing maintenance and can not provide you with the reserved room (s). (s) you agree that the hotelier is responsible for finding alternative accommodation of the same type and / or reimbursement and that ARHON CONCEPT AG will not be responsible for providing a refund or alternative accommodation.
8 – Refund
When a refund is legitimately due to you, ARHON CONCEPT AG will refund you by crediting your credit card, your debit card or your Paypal account of the amount due to you within 5 working days after the date of receipt of your email notifying us of the cancellation or modification of your reservation.
a) By using this website, you agree, represent and warrant that:
– you use this website for strictly personal and non-commercial purposes and you acknowledge that the use of this website for any other purpose is prohibited;
– you will not collect or extract, and reproduce or publish on any other website or other online service any material published on this site, including any information relating to rates and availability of hotels, whether whether or not using a « spider » or other software called « screen scraping » or some system used to extract data;
– You will not use the Website to provide ARHON CONCEPT AG hotel bookings or information about rates and availability or other information to other persons or organizations other than for your personal use and non-commercial purposes; and
– You will not use this site for any purpose that is unlawful or prohibited by these terms and conditions.
c) The entire content of this website is the subject of copyright or other intellectual property rights belonging to ARHON CONCEPT AG or its suppliers and you are not authorized to use this content for any purpose. other than those expressly permitted by these terms and conditions.
d) ARHON CONCEPT AG will determine whether or not there has been a breach of these terms and conditions in your use of this website. If a violation of this protocol has been committed, ARHON CONCEPT AG may take the measures that it deems appropriate, including by prohibiting you from accessing this website, taking legal action against you and disclosing to the competent authorities the information that ARHON CONCEPT AG will deem relevant.
e) If you do not agree to these terms and conditions, you should not use this website.
10 – Compensation
You agree to indemnify and hold harmless ARHON CONCEPT AG, its suppliers and all officers, directors, employees and agents from all claims, claims, causes of actions, losses and any other damages, fines, penalties or any other costs and expenses that would result from any action brought by any third party against ARHON CONCEPT AG as a result of your use of this website or your failure to comply with these terms and conditions.
11 – Other general conditions
a) Force Majeure: ARHON CONCEPT AG can not be held responsible for any deficiency or delay in the fulfillment of its obligations according to these terms and conditions if this deficiency or delay is due to a situation of force majeure, a natural disaster , war, civil unrest, social conflict, Internet service cuts, acts of terrorism, floods, earthquakes, epidemics or other circumstances beyond our control.
b) Entire Agreement: These terms and conditions constitute the entire agreement between the parties regarding the services and products provided by ARHON CONCEPT AG and prevails over any previous agreement (written or verbal) on the same subject. No commitment, representation, guarantee or promise shall be deemed to have been made or implied in what has been said or written during the negotiations between us, except as expressly stated in these terms and conditions.
c) Applicable Law and Jurisdiction: This Agreement shall be governed by the laws of Switzerland and the courts of such territories shall have exclusive jurisdiction over all matters relating to the services and products provided by ARHON CONCEPT AG under these terms and conditions.
d) No joint venture: No joint venture, partnership or agency relationship of any kind is created as a result of your use of this website.
e) Severability: If any of the provisions contained in these terms and conditions are or become invalid, illegal or unenforceable, the remaining provisions will not be affected and will remain applicable.
All rights to this website and these terms and conditions (including intellectual property rights) are reserved exclusively by ARHON CONCEPT AG.